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Below are some of the most progressive technologies, which are coming out to play in the field of eTravel services in 2020. It will help you go with the tides of the latest industry tendencies and navigate freely amid the intricacies of the present-day digital travel ecosystem.

Recognition Technology 

The high-tech technology of recognition has a great potential for travel technology. Recognition Technology includes fingerprint, facial recognition, retina scanning or other biometric identification methods. The technology has been rolled out into the market some time ago and has already been deployed in a number of fields, primarily with the authentication, security or law enforcement aims.

The recognition technology, face recognition, in particular, has great potential for the industry of travel. The main spheres of the technology application are collecting data and identifying the personality of a traveler. It will allow the travel business stuff provide their clients with personalized services, reward them for being regular customers and grant them access to the associated services. It may be a gym or a pool, in a hotel, a special business lounge access from an airline, whatever.

Another essential purpose of the recognition technology is security. Face identification of the travelers with bad reputation can help the staff stay alert and be prepared to take measures whatever required.

Finally, the technology is particularly interesting for its possibility to takeout friction from lots of payment processes. It can make authorization quick and hassle-free. At the same time, it can automatically take into consideration all the bonuses, loyalty schemes or discount codes of the particular client.

Online Travel Booking 

Online travel booking is the service experiencing constant growth in the United States and Canada. The experts predict the expansion of the digital travel space and the online booking segment in 2019. Today most of all reservations in the sphere of traveling are made online, whether it’s accommodations, flights, tours or other journey-related activities. The travelers have now a perfect opportunity to review a great variety of deals on the web and choose the ones, which meet their needs, preferences, and expectations most.

Being a professional travel agent in United States and Canada, you can offer your customers to choose and book a tour on the web. As an air company  you can allow booking, purchasing and getting itinerary online. As a hotelier provide the possibility of room and extra facilities reservation through your site. You can just offer your clients the opportunity of booking and choosing services online and you will gain the majority of customers. Online services solve not only the problems of the users but help service providers as well.

Personalization 

Personalization is the biggest priority among the modern travel industry trends. To date, the majority of travelers worldwide admit that standard traveling process is not enough any longer. A personalized approach is now viewed more as an expectation than something extraordinary. People value the unique experience they can get, while on the go, no matter if it’s a holiday or a business trip. In fact, personalization has become the first priority among the modern trends in travel and tourism industry.

Some progressive brands have already started to introduce customized offerings and personalized services to their client Delta Flights, for instance, has already introduced account-specific messaging with corporate clients. It concerns their exclusive benefits. The flight attendants of Delta have recently got a Guest Service Tool. The device allows them to provide personalized services to corporate clients, including recognition, assistance, and even down-line flight and gate information.

More than that, the company is going to launch personalized sites for corporate customers. They will grant the travelers with account-specific access to all the Airline’s special offers for the most loyal clients.

To stand out in the modern market of travel services, one should be personal in the attitude to the customers, and add inherent value to what he offers to them. However, there is a challenge in capturing the necessary data and not to violate the principles of personal privacy. More than that, personalization requires sophistication, enthusiasm and technological solutions on part of the service provider, who aims to keep up with the most recent travel trends.

In case you are determined to offer your clients the most cutting-edge service, you should rely on expert tech solutions. Stfalcon is the very company, who has enough experience and expertise in the field of digital novelties for the traveling sphere. We at Provab Technosoft are eager to tailor the exquisite solution for you and your clients’ individual needs.

Voice technology 

Voice technology is a digital novelty disrupting the travel and hospitality sector. The human voice is the best and most effective means of communication and people want more convenience nowadays, whether it is connected with getting some information, making a reservation or adjusting something in your hotel room. Voice technology is an integral part of the other technologies entering the stage of the travel industry and it has much to do with personalization, artificial intelligence, and chatbots. Provab is reviewing all the latest travel tech trends to accordimate in their system. 

The main reason why an increasing number of hoteliers start introducing voice-activated devices at their hotels is the customers switch to voice interactions wherever it’s possible. Voice commands may be used for adjusting the hotel room settings to the individual needs of the guest, for the most up-to-date information provision, for the customer service purposes

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Mobile Applications

Mobile applications are one of the most significant  digital trends that are easiest to implement. Travel and tourism industry overview for the recent years has shown that half of the online booking operations are mobile. Actually, this digital trend is the easiest to implement into the travel industry of contemporaneity. Mobile applications can not only facilitate the booking and reservation procedures but combined with the IoT — Internet of Things — Technology can allow hotel guests, for instance, control room appliances.

Promotional messages can be used as a part of the travel marketing strategy. Combined with a beacon technology, mobile apps are able to make them most relevant to the individual’s location and preferences. With 2019, trends and reviews Provab Technosoft knows for sure what trends should be taken into consideration for a perfect app design.

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Mobile apps haven’t only improved travel experience of users however benefited tourism-based companies in a massive way. It’s no surprise the partnership between travel and technology is growing by the day.

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Mobile Application Development

Here we tend to reveal the top reasons why travel apps have become so popular nowadays:

Advent of tablets and Smartphones

Owing to growing demand and competition, mobile companies have come up with affordable Smartphones, androids and tablets. A lot of people are downloading and using travel apps which offer a convenient solution to fulfill all their travel trip needs. Brick and mortar travel offices, guidebooks, leaflets and compass have been replaced by fully-featured mobile apps accessible to travelers anytime anyplace.

Mobile apps improve users’ travel experience

Travelers use travel apps as a medium for online ticket booking, hotel booking, getting destination details, locating local attractions and food outlets; exploring new destinations; finding reviews about a couple of destinations they plan to visit; sharing pictures and videos from their travels; posting reviews on a destination, airline, hotel or event. Most of the travel Apps give latest information in a fun way about buildings and monuments you are visiting. It utilizes your Smartphone camera to place relevant pictures, videos and content on top of your phone screen.

Apps are powerful marketing tools in Travel Industry

Through apps, travel and tourism companies can enhance their visibility and presence in the competitive travel industry. It has been proved that companies following the SoLoMo (Social-Local-Mobile) trend of using social media and local platforms to connect with their users, are able to optimize their expected ROI. Groupon and Foursquare apps are great examples of how business can be extended by using social media like Facebook and LinkedIn. Through mobile apps, companies will reach out to millions of users by a one click and race miles ahead of competitors.

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Apps can be used to widen the client base and client loyalty

Travel Companies can entice new customers by offering promotional discounts, first-time app use discount, seasonal discounts and cost-effective vacation packages. Loyalty programs offering discount for their next booking to privileged customers will ensure more visits and more revenue.

Apps are a direct channel to users around the globe

Mobile apps are a great way to stay connected with users before, during and after their travel. By analyzing user behaviour, interests, needs and expectations through their browsing history on the app, a travel company can better understand its customers. Company can offer customized holiday packages to each customer according to their budget and requirements. This will also help in planning future marketing campaigns to choose audience base. Another useful new feature employed by most travel apps is feedback and suggestions section by which company can avoid negative publicity and develop an intimate relationship with its customers. TripAdvisor app is built on these principles. It has become a trusted source of information for prospective travelers.

Apps reduce paperwork and streamlines transactions

With mobile apps you will go paperless. Soft copies of travel promotion brochures, invoices and receipts, tickets and hotel booking papers and even passports control mounting paperwork. It also reduces labor and resource cost. This is good not only for business but also for customers as they have peace of mind knowing all his papers are safely housed in his phone or tablet, for access 24/7.

Apps are convenient and portable

Mobile travel apps can be connected to geolocation-enabled services like Google Maps and GPS to provide maps, directions and even last-minute route diversions to unfamiliar locations. Now there is no need to carry voluminous guidebooks and maps with them. The newest invention for facilitating easy navigation is wearable apps like travel belt. The belt connects to your Smartphone via Wifi or Bluetooth and helps you to locate tourist attractions. Besides location, some mobile apps provide real-time view of the destination you are browsing and accommodation available there. Airbnb, one of the world’s largest accommodation booking websites allows people to send feedback about rentals and homestays anywhere on the globe through text, videos and pictures.

Travel apps are a must-have in this era where smart work not hard work ensures success. You don’t want to be left behind in this race, do you? Contact us

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