>> Are you looking for a Travel Concierge Service? : Get in touch with our team

Hospitality Industry’s technology has come a long way. Big companies in the industry have kept up with the times by adopting CRM systems and POS software, and are now dealing with the incremental introduction of AI, IoT and IOV to revolutionize the way they communicate with consumers. 

Concierge services in the hotel industry are also changing a lot and innovation is impacting them. In concierge services, automation is slowly but steadily making its way, changing a lot of customer behavior and dynamics of service providers.Most hotels are introducing creative technological solutions to make the front desk experience of their guests more comfortable and hassle-free to avoid long queues and to be more casual and welcoming without the physical and digital gap generated by reception desks. All major global hotel businesses are moving in that direction.

A new concept of concierge

The truth of the matter is that today the internet, mobile apps, social media, review sites, online booking platforms give guests the ability to do local searches and take care of bookings and service requests on their own, turning each traveler into a professional concierge. That’s why this digital revolution will cause hospitality services to shift. 

Simply speaking, innovation has changed everything around the concierge, but at the same time, it has allowed industry operators to maintain momentum by taking advantage of the opportunities provided by digital and mobile devices. All of these innovations can facilitate concierge work, allowing them to spend less time on administrative/bureaucratic tasks and more time on human interaction and focus on the needs and desires of customers.

Challenges for the Concierge Service providers

Demand for travel concierge services is growing significantly, as increasing numbers of banks and credit card companies are providing travel services to attract customers and increase loyalty, particularly among the big spenders.The scope and importance of travel concierge services will rise as disposable income, card spending and millennial traveling increases.

Nevertheless, organizational inefficiencies and lack of technology adoption hamper the growth of this sector. Companies providing travel concierge services are affected by issues such as slow turnaround time in customer response, manual bookings, accounting and reconciliation errors, and lack of reporting capabilities to help them keep tabs on their business. Also, their customers are increasingly requesting self-serve B2C portals to allow their premium customer/loyalty program members to make online reservations.

Introducing Travel Concierge Solutions

PROVAB TECHNOSOFT has developed a comprehensive travel platform with interfaces for both concierge employees and end customers, as well as a back & mid-office system for booking management and business automation.It is a seamless platform for travel planning and collaboration that improves concierge efficiency and provides consumers with a top-notch experience. It produces accurate reports and allows centralized monitoring of transactions.

Benefits of Travel Concierge Providers

Client specific marketing

Greater Customer Satisfaction

Shorter Response Time

Increased Productivity for the Concierge

Accurate Reporting

Easier and Quicker Quote Sharing

Better Marketing & Promotions

Higher Conversion rate

Better Concierge-Client Communication

Eliminates Manual Booking Entries

Improved Revenue Management

Better Markups and Commissions Tracking

Features of our Back Office Module

The Travel Concierge Solution includes a powerful Back & Mid-office Module which facilitates the configuration of business and other key business processes including the management of portals, transactions, reward programs, employees, accounting, reporting, etc. The key features are as follows:

Advance business and pricing features for efficient revenue management

Promotions module which allows for delivery of intelligent promotions with business rules and availability criteria

Supplier and Customer Accounting

Ability to manage supplier-specific business rules from a single admin interface

Versatile Booking Management System

Management of both web and mobile bookings Ability to configure markup exceptions

Creates Custom Business Reports for all business needs

>> Are you looking for a Travel Concierge Service? : Get in touch with our team

To sum up, it seems that the human factor is still very relevant, even though the technology is increasingly being used in hotel concierge services. Also, a growing number of travelers are preferring destinations where they can turn off technology and the modern world in search of a kind of virtual detox that rewards human contact. There are even hotels advertising the fact that they offer free wifi stays, so it is quite clear that technology is still not capable of replacing a good concierge service completely.

But what’s the concierge’s future like? It’s hard to say yet. For the moment, the only certain thing is that humans and technology can not only coexist in the delivery of concierge services, but if combined smartly, they can offer great business opportunities to hoteliers and offer extremely high quality of service and personalization to hotel guests.

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>> Looking for a Hotel Booking System? : Connect with Sales

Hotel Extranet has the following Functions

Rates

Change Rates, Increase or reduce the rates day by day or a period of date

Managing Rooms 

Rooms availability, number of rooms and dates available to book

Reports

Generate Daily Report, Reservation Details Report, Cancellation Report, Billing Details Report, Inventory Report & Nationality Rate reports

Managing Policies

Payment policy, cancellation policy, tax policy, terms & Conditions & Property Policy

Benefits of a Hotel Extranet System are:

Increased productivity

The reduced margin of error

Flexibility

Timely and accurate information

Shorter time to market

Reduced inventory

Build customer loyalty

Work is complete quickly as compared to earlier manual systems

Our Hotel Extranet System works as an individual application that allows travel operators to upload their individual registered hotels to their web-based system so that they can insert their own hotel information such as description, allocations, prices, exclusive offers, limitations.

The Booking Extranet Admin is a secure arrangement that allows your agreed suppliers to handle their traffic, upload charges, confirm booking status and deliver exclusive offers.

The extranet reservation is generated for continuous online reservation, online hotel reservation business interaction. The hoteliers in the CRS can arrange their business and control their entire catalog. It supports the installation of rooms, amenities for properties, etc.

The Central Reservation System (CRS) is an automated system that reserves and distributes information about a hotel or other amenities. In particular, the Hotel CRS acts as a booking hotel access support to handle all of their digital advertising and sales for the hotel industry.

Hotel Extranet performs the following operations:

Control Rooms vacancy, number of bedrooms and dates to reserve

Prices : Exchange Rates, Boost or decrease the prices on a daily basis or duration of the visit.

Look all approved, Revised and dropped bookings.

Attaching Exclusive offers for your accommodation.

Produce regular Visitor Record, Booking particulars record, reversal record

Invoicing Details Record, Inventory Record and Country price records.

Control Policies : Payment rules, reversal rules, taxation rules, terms & Conditions and hotel policy.

Advantages of Hotel Extranet System

Improved Yield

The diminished perimeter of error

Versatility

Up-to-date and reliable knowledge

The lower time period to sale

Decreased inventory

Strengthen buyer commitment

The task is finished immediately as compared to old standard booking systems.

Extranet serves in enhancing business accomplishment and yield by automating a process that was affected manually earlier. Computerization can similarly lessen the extent of errors. On an extranet reservation scheme, data can be revised, renewed and enhanced instantly. The various high-level information are thus held immediately by all certified members. Extranets can help improve relationships with leading or prospective buyers by offering precise, short and efficient data to them. Extranets allow the correct analysis of business information for customers, partners, retailers, employees and other associated individuals at the appropriate stage. This helps eliminate the length of the convention / gathering and is also useful for company operating in a distinct time zone in more than one country.

The hotels can transfer their rates and vacancies for all channels of sale that use a CRS to be viewed. The scheme enables you to get a full charge of your hotel catalog and price compositions and take advantage over your scheme of solid sales and supply channels. Using our extranet hotel scheme also enables hotel assets to keep inventory, prices, last dates and least overnight stay. The scheme is cooperative with mechanisms for channel management.

>> Looking for a Hotel Booking System? : Connect with Sales

All resorts can be recorded on your website at no price despite region, category or address where it is developed. Provab Technosoft’s Hotel Booking Extranet Admin is very simplistic and easy to practice. Hotels can allow you to market a particular number of rooms. Hotels can allow you to market a certain number of rooms. A consumer can book your hotel space either by visiting your website or by booking customer service from extranet. Hotels have booked room categories, prices, and handle data about their hotel outline, ranging from details of facilities and conveniences to images.All room amenities and hotel comforts, full hotel chart and hotel images are provided for simple choice for each hotel extranet reservation scheme. The scheme provides you a way to market the highlights of your accommodation and enhance your guests’ enjoyment.

All this understanding of the hotel can be refreshed and separate pictures can be easily downloaded via our web-based extranet system admin section, which is especially composed for the convenience of hotel operators.

Our readily operated Extranet admin section handles your internet reservation in real time quickly and effortlessly, registered hoteliers can see profile for each reservation made on our website and manage the reservations through their CRS Extranet system record.

Our extranet hotel scheme allows you to purchase additional bookings and expand your ownership by offering you with the comfort of inserting the present availability of rooms. The buyers are priced online by means of a credit card at the reservation point which ends in a lower inversion and encourages you to enhance your occupancy.

Hotel Extranet is similar to hotel CRS and usually applies in the hospitality and lodge industries. The hotel extranet scheme enables many properties within a hotel group to be determined by the method. Hotel Extranet is similar to hotel CRS and usually applies to the hospitality and lodge industries. The extranet hotel scheme enables the method to identify many properties within a group of hotels.

This allows a full marketing base for rooms booked from the hotel and provided to either buyers, travel businesses, travel providers or hotel allocators. The central reservation system is an improved scheme linked to caching and distribution of resort, hotel and lodge hospitality information.

Characteristics accessible in Hotel Extranet

Deals Management System to insert package plans and let them accessible on all booking channels such as B2C and B2B for bookings

Manage Offers, such as fresh bird, no cost overnight stay, exclusive concession, room renovation, durable stay etc

Apply different margin on operator

Be cautious of compulsory or voluntary options

Hotel timespan from airport and railway stations etc

Manage Rooms, according to least, average and regular occupancy, additional sleeping bed, allow the kid or not etc

Manage hotel break sales

Assistant allotment

Allow concession

Control Hotels

Manage Hotel pictures,including room pictures separately

Handle Period

Supervise room prices

Auto email and text notification for reservation acceptance and validation.

The post Important features of an Online Hotel Extranet System appeared first on Online Reservation System.

For Hotel Reservation Software Development – Get a Project Quote – http://www.provab.com/get_quote.html

online hotel reservation software

Online Hotel Reservation Software

The leading hotels also incorporate hotel booking software to help their clients do the booking online. The hotel reservation system software plays a significant role in the planning as it allows the users to find the most competitive hotel rates as per their choice along with the multiple suppliers and get the best results for a specific geographic area or product category which suits their budget.

Key Features of hotel reservation system software, are:

• Numerous selling channels: B2B, B2C, XML OUT, B2E, White Label.
• Several inventory sources: In-house contracts and allocations, online
• suppliers, hotel extranet and B2S portal.
• Various Payment Options: Credit Limit, Cash, Bank Transfer, Credit
• Card
• Hi- Tech Mid and Back-Office Tools: Mark-up Definitions, Agent Commission and Cancellation Policy.
• Many Language and Currencies option.

Key Benefits of Hotel Booking Systems:

• Exclusive emphasis on web-based automated software, no hardware is needed.
• High flexibility – ascendable and robust platform.
• Reasonable price package – pay as you use with SaaS model.
• Rapid to launch, easy to use – spontaneous user interface and comprehensive modules.

How B2B internet booking systems are helping travel companies grow?

A computer reservation system, CRS as its known, is web based travel agency software. It provides travel agencies / travel management companies a 24/7 interface to its customers to search and book the flights, hotels, transfers, sightseeing, holiday packages. Travel reservation system supports B2C – end user module, B2B – agent module, B2B2B – sub agents and while-label. For flight inventory, it interfaces with GDS systems like Amadeus, Galileo / Travelport and Sabre, for hotel inventory / hotelextranet, it interfaces to GTA, Hotelbeds, Hotelspro, Travco, Tourico, DOTW, Bonotel, WCT and others. CRS – computer reservation system connects to all the providers through web services XML/API and bring the data of availability and pricing in run time. Users can search for flights, hotels, cars and packages in runtime, select & make the payment and get the confirmation voucher at the same time.

Previous : Hotel Reservation System | Next : Global Distribution Systems

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For Hotel Extranet System – Get A Project Quote : http://www.provab.com/get_quote.html 

hotel extranet

Global Hotel Extranet

CRS as a tool is used to reach the global distribution system or GDS along with internet distribution system from a single point system. Hotel managers use this tool to manage their online sales and marketing avenues. They also project their rates and availabilities which are easily viewable by the sales channel i.e. the online travel agencies team aligned with CRS.

Some of the primary functions in CRS as below

• Fully flexible and scalable for growing business.
• Platform which is easier to use.
• Manageability of rates, availability and content or information from single point of entry.
• Connectivity of hotels to GDS, online travel agents as well as mobile booking engines.
• Multiple distribution channels emphasized with channel manager usage.

Now lets understand, what information is stored in Hotel CRS. Information includes room types, room rates, conditions, inventories, plan rate architecture, reservation information, graphical information in the form of video, pictures and detailed hotel information like address, phone and fax numbers and geographical code information.

Hotel CRS reporting module is very important and calls for a number of standard reports. System reports are those reports which can be run daily, weekly, monthly or yearly and sometimes on need based request. Some of the basic reports include for expected arrivals, reservation, property forecasting, property details, agent activity and daily booking activity summary.

So CRS can be conceptualized as backend office system of a booking engine which enables administration of rates and availabilities with ease and comfort. It also involves the management of statistical evolution of all incoming reservations.

In a nutshell, with the presence of Hotel CRS, travelers can search for more hotels and book them in a more efficient manner, as it works like a hotel’s central reservation system.

Here are few ways CRS benefits a company and travelers

• While travelers reserve their requirements over the hotel spread, convenience and efficiency comes into picture.
• Travel policy compliance increases as travelers use company-preferred booking or reservation channels
• From company’s viewpoint, as hotel booking data which is very vital is captured, this data is used for performance measurements and sometimes supplier negotiations.
• Traveler satisfaction is boosted as the tool is more user-friendly.

Which are the top hotel APIs suppliers and consolidators in hospitality domain?

Globally, there are many top hotel suppliers. Expedia, GTA, Hotelbeds, Hotelspro to name a few. At local level, even some of the top DMCs also consolidate very good hotel inventory. One should select a hotel consolidator based on the target geography.

Author:

Author is a travel technology expert and has been involved in several travel portal development projects.

Next: Travel Agency Software System | Previous: Hotel Reservation Software

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Online Hotel Booking System

Hotel Booking System Development

Personalized hotel recommendations aren’t entirely new in the travel industry as some online travel agencies use Big Data to alter displays, but TripAdvisor appears to be carrying out personalized recommendations in a more comprehensive way than has been the norm.

When users search for hotels in a specific destination on TripAdvisor, they will now view a variety of tags — price, hotel class, style, hotel brand, location and amenities — to select their preferences.

There are sub-categories, too, so within “style,” for example, users can select trendy, quiet, mid-range, business, charming, classic, family-friendly, best value, luxury and others.

TripAdvisor uses these tagged preferences, as well as search history and reviews the user has written to offer personalized hotel recommendations. The more the traveler uses TripAdvisor, the further the “Just for You” feature will refine the recommendations, TripAdvisor states.

TripAdvisor saw increased engagement from users when it conducted a beta for “Just for You.”

“We saw users engaging with ‘Just for You’ recommendations at a higher rate than the control Popularity Index rank order, amongst other key metrics we track around engagement,” says Kevin Carter, a TripAdvisor spokesperson. “This is an indicator that the personalized recommendations are helpful and relevant to the user.”

These new personalized hotel recommendations through the “Just for You” feature are now available on all TripAdvisor-branded websites around the world, and its mobile website on tablet. TripAdvisor states it plans to add the feature to other platforms in the future.

Which is best GDS software for IATA travel agencies?
If you are a growing travel agency and aspire to do business globally, gds travel software will be right choice as this will bring you competitive edge. If you are a startup agency and Non IATA, then you can go for non GDS travel software or B2B2C systems.

RF – Skift

PROVAB TECHNOSOFT (http://www.provab.com) is an award winning travel technology company, delivering best in class online travel software and CRS systems to global clients.

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Hotel API

At present the hotel API integration companies are in high demand in India and cross the globe, owing to the steep rise of travel technology. When you are looking to commence online hotel reservation system for your OTA, you must be aware of the key points to conduct a positive search. You must have searched on Google to find out several hotel API integration companies. Leading hotel API / XML integration companies are providing the customized hotel reservation system software rather than off the shelf software. One must ensure that the hotel API integration company will be able to provide you top class hotel reservation system with custom GUIs and comprehensive reporting and mid level module. With the wide range and number of Travel technology development company in and across India, it is tough to hire the right company.

The best choice of implementing a full-scale online hotel reservation system with PROVAB TECHNOSOFT’S HRS or contracting us to extend your hotel database by a simple API integration into your existing platform. There are many hotel APIs, offering great inventory with great offers. This includes the hotel XMLs from GTA, hotelbeds, Hotelspro, travco, tourico, expedia, dotw and several others.

A travel company can vie with its competitors in offering high-quality transfer services, car rentals, attraction tickets and excursions at low rates. Smaller prices are certainly a great attraction for the tourists. A travel software helps in making these offers available to the visitors through the XML integration with different hotel systems (third party systems).

For- B2B Travel Portal Development– Get a Quote

http://www.hotelreservationssystem.com/getaprojectquote.html

Hotel APIs

Travel API Integration

Searching a good travel technology company is not that easy as finding the best out of the lot. One most go through the hotel booking system portfolio to check the design capability, API integration prowess and back office features.

Choose a pro API integration company by going through the number of total APIs, which they have previously integrated on the various projects. An experienced company will have the standard code ready for various hotel APIs to deploy.

Review their hotel reservation system portfolio. See, if you like the design, the speed at which the booking systems are throwing the results. Check the projects with one API, 3 APIs and 5 hotel APIs.

Finalize the hotel API integration company, if they have a robust tech support system in place. For online booking engines, companies will need the support on a regular basis.

While commencing the project, talk to their existing clients and check, how satisfied they are. A professional hotel API integration company will always server the best to is clients.

Hotel API

We all know that right things have its own cost. One must not go for the cheapest option as there are several technical know how are involved. One must select a developer, who is proficient in API / XML integration process.

Why Amadeus software is in great demand among agencies in Saudi Arabia, Dubai and other middle east countries?

Amadeus GDS is known as one of the best global distribution systems across the globe. Amadeus software uses the web services and using which online travel booking systems could be connected with amadeus travel inventory. So basically Amadeus GDS software is travel software connected with Amadeus GDS system.  

Resources:

http://www.hotelreservationssystem.com

http://www.hotelreservationssystem.com/hotelapi-hotelxmlapisintegration.html

http://www.hotelreservationssystem.com/hotelreservationsystem.html

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