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Below are some of the most progressive technologies, which are coming out to play in the field of eTravel services in 2020. It will help you go with the tides of the latest industry tendencies and navigate freely amid the intricacies of the present-day digital travel ecosystem.

Recognition Technology 

The high-tech technology of recognition has a great potential for travel technology. Recognition Technology includes fingerprint, facial recognition, retina scanning or other biometric identification methods. The technology has been rolled out into the market some time ago and has already been deployed in a number of fields, primarily with the authentication, security or law enforcement aims.

The recognition technology, face recognition, in particular, has great potential for the industry of travel. The main spheres of the technology application are collecting data and identifying the personality of a traveler. It will allow the travel business stuff provide their clients with personalized services, reward them for being regular customers and grant them access to the associated services. It may be a gym or a pool, in a hotel, a special business lounge access from an airline, whatever.

Another essential purpose of the recognition technology is security. Face identification of the travelers with bad reputation can help the staff stay alert and be prepared to take measures whatever required.

Finally, the technology is particularly interesting for its possibility to takeout friction from lots of payment processes. It can make authorization quick and hassle-free. At the same time, it can automatically take into consideration all the bonuses, loyalty schemes or discount codes of the particular client.

Online Travel Booking 

Online travel booking is the service experiencing constant growth in the United States and Canada. The experts predict the expansion of the digital travel space and the online booking segment in 2019. Today most of all reservations in the sphere of traveling are made online, whether it’s accommodations, flights, tours or other journey-related activities. The travelers have now a perfect opportunity to review a great variety of deals on the web and choose the ones, which meet their needs, preferences, and expectations most.

Being a professional travel agent in United States and Canada, you can offer your customers to choose and book a tour on the web. As an air company  you can allow booking, purchasing and getting itinerary online. As a hotelier provide the possibility of room and extra facilities reservation through your site. You can just offer your clients the opportunity of booking and choosing services online and you will gain the majority of customers. Online services solve not only the problems of the users but help service providers as well.

Personalization 

Personalization is the biggest priority among the modern travel industry trends. To date, the majority of travelers worldwide admit that standard traveling process is not enough any longer. A personalized approach is now viewed more as an expectation than something extraordinary. People value the unique experience they can get, while on the go, no matter if it’s a holiday or a business trip. In fact, personalization has become the first priority among the modern trends in travel and tourism industry.

Some progressive brands have already started to introduce customized offerings and personalized services to their client Delta Flights, for instance, has already introduced account-specific messaging with corporate clients. It concerns their exclusive benefits. The flight attendants of Delta have recently got a Guest Service Tool. The device allows them to provide personalized services to corporate clients, including recognition, assistance, and even down-line flight and gate information.

More than that, the company is going to launch personalized sites for corporate customers. They will grant the travelers with account-specific access to all the Airline’s special offers for the most loyal clients.

To stand out in the modern market of travel services, one should be personal in the attitude to the customers, and add inherent value to what he offers to them. However, there is a challenge in capturing the necessary data and not to violate the principles of personal privacy. More than that, personalization requires sophistication, enthusiasm and technological solutions on part of the service provider, who aims to keep up with the most recent travel trends.

In case you are determined to offer your clients the most cutting-edge service, you should rely on expert tech solutions. Stfalcon is the very company, who has enough experience and expertise in the field of digital novelties for the traveling sphere. We at Provab Technosoft are eager to tailor the exquisite solution for you and your clients’ individual needs.

Voice technology 

Voice technology is a digital novelty disrupting the travel and hospitality sector. The human voice is the best and most effective means of communication and people want more convenience nowadays, whether it is connected with getting some information, making a reservation or adjusting something in your hotel room. Voice technology is an integral part of the other technologies entering the stage of the travel industry and it has much to do with personalization, artificial intelligence, and chatbots. Provab is reviewing all the latest travel tech trends to accordimate in their system. 

The main reason why an increasing number of hoteliers start introducing voice-activated devices at their hotels is the customers switch to voice interactions wherever it’s possible. Voice commands may be used for adjusting the hotel room settings to the individual needs of the guest, for the most up-to-date information provision, for the customer service purposes

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Mobile Applications

Mobile applications are one of the most significant  digital trends that are easiest to implement. Travel and tourism industry overview for the recent years has shown that half of the online booking operations are mobile. Actually, this digital trend is the easiest to implement into the travel industry of contemporaneity. Mobile applications can not only facilitate the booking and reservation procedures but combined with the IoT — Internet of Things — Technology can allow hotel guests, for instance, control room appliances.

Promotional messages can be used as a part of the travel marketing strategy. Combined with a beacon technology, mobile apps are able to make them most relevant to the individual’s location and preferences. With 2019, trends and reviews Provab Technosoft knows for sure what trends should be taken into consideration for a perfect app design.

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Travel Agent Software

Chatbots are small pieces of software with pre-programmed functions and interactions so that you can communicate with them in a very natural way. In the case of Facebook, the Chatbots would run through Messenger and act only as a personal virtual assistant. Find the latest news? Just ask CNN offered links to articles to send trends. Do you feel like listening to your favorite song? There is also (probably) a Bot for it. Natural language processing Bot is impressive. But what is even more interesting is the ability of making each interaction with a human being. Chatbots aren’t a thing of the future: they are here.

As is often the case with “new” technology, it depends on how useful Chat bots really are. Ask a Bot for the time, if you have just a hint is available only application that might not be the best example. But when it comes to customer proximity, chat bot can do wonders. Just imagine that you are capable of sending a message to your bank and you get instant feedback from a bot. Or else sending a message to send to Amazon to track the package than writer number of times enormously long lines regarding the issue.

However, is this technology useful in the travel industry? The answer seems likely ‘Yes’. In fact, Amadeus is experimenting with chat bots as a way started travellers and support businesses that serve them.

Providing the perfect travel companion for travellers

Chatbots could eventually be the way that offers a simple travel experience highly sought for travellers. A chatbot mix personal data and destination content which could become the perfect travel companion. Travel bot could easily provide relevant and contextualize information to your user.

While driving, a bot could recover all the information to board when it really matters: the flight time, gate, terminal and also the airport. A good travel companion must be able to understand these requirements and as follows:

1. What’s my baggage allowance?

2. Where is the closest business lounge?

3. What’s the boarding gate for my flight?

Travel Technology

How long will it take me to get to the airport?

A travel bot should not be limited only to provide airport and flight information. They should also inspire potential travelers and can even allow them to book quickly. The possibility of personalized recommendations or user based destination preferences would be very interesting information to be given to the travelers.

In addition to answering questions of the traveler, travel chat bot must recognize needs at the earliest and notify users when a flight is delayed or when it’s time to check-out from the hotel. It is only with this type of highly contextualized interactions that chat bot is used by the traveler and it really adds value to your trip.

Better customer service for travel companies

If the value chat bots could bring to travellers is easy to see, the impact it could potentially have on the business side is often underrated. One airlines passenger can receive their boarding passes and flight information via Facebook Messenger. Digital boarding passes are not new. But to be able to actually talk to the support team of the airline by the messaging application is undoubtedly an attractive feature, especially if the chat bot is smart enough to reply to the queries of the travelers.

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In fact, customer service is one of the first areas that could benefit from a chat bot. A good customer service offered could save money by automating tasks and call center unclogging tourism businesses. In a daily chat bot business scenario could easily manage the booking change that represents a large portion of airline calls or travel agencies received. In the case of an interrupted flight, a bot could proactively provide travel a seat on the next flight passengers and to manage the reserve automatically, without the intervention of a human agent.

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